I am pretty sure it was damaged when I recieved it but I ended up keeping it anyway because I could not afford to ship it back. The remote wouldnt stay charged...it had to be plugged in at all times. One of the collars would not shock at all. On top of that the battery life was horrible. I had to charge them once a day. The connection between the power cord and the remote was bad...it wouldnt even turn on unless you held it a certain way. I was very unhappy with this produce. If I didnt have to pay for the shipping for a damaged product I would have sent it back so that way I could have either gotten the refund or exchanged it for one that worked correctly.
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