Express Train Remote Dog Radio Trainer

High Tech Express Train Collar

First of all, the tons of complaints you read about in the reviews are all true. To make a long story short, there is NO customer support. You have a problem and you are just screwed.

As well as no customer service, this thing is junk. Biggest problem is the collar with its little plastic cover over the LEDs, on/off switch, and DC Jack for charging. This cover is held on by two itty-bitty little screws that don't even have an insert of brass with threads; it's just screws into plastic. In order to charge the unit or just turn it on or off you have to remove these itty-bitty screws. How long do you think this is going to go on before you lose one of the screws or strip out the plastic threads? Worst design I have ever seen in my life. Obviously not built to last a life time. The strap on the collar is very thin and the hole I used started to rip out with only part of a days walk. I also found out that even though it states on the box that the collar is waterproof, it is not and the company will even tell you "no, it's not really waterproof". Aren't there laws against that?

The transmitter is very big, won't fit in any pocket and is very inconvenient and cumbersome to use. The two rows of tone and shock buttons are very close and I find it very hard to keep an eye on my dog and at the same time hit the right button. I couldn't understand why I was getting no response from the dog but then realized I was pushing the #2 shock button and not the #2 tone button. That is how I found out that the shock buttons weren't working. I strapped it on myself to see what the dog was getting. #1 & #2 shock buttons do nothing! A couple of times I think I could feel #3 but #4 did work a little. I have a very strong headed dog and this does nothing to help with training. I like the tone idea but I'm sure there is a make out there with the same idea only it will work. I have a smart dog and he was starting to respond to the tones so I'm sure this idea will work if you use another brand.

I have never been so disappointed with any product that I have ever had to send back. Search the web and read the reviews before you buy this product. Here is a link to a bunch of reviews:

Take a look at all the 1 star reviews. Then rethink doing business with High Tech Pet!!!

Now I'm trying to send it back and can't get anyone to answer my e-mails and the phone calls are all answered with a busy signal.

Very powerfull. It is easy to press shock button instead of tone on the transmitter,this is why I gave it 4out of 5 stars my medium size dogs very quickly learned with this collar I would think it too powerfull for small dog less than 30lbs.I taped off the shock #s after two weeks and just use tone which they respond to immediately

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I had to purchase this device in order to prevent two of my dogs from attacking each other. I have a female beagle that is 7yrs old and has been our princess since birth, and when we adopted a min dachshund, she did not approve. The dachshund is very stubborn and does not let herself get bossed around by my beagle, so they frequently fought. I used the collars on both dogs and only used the shock button when they were attacking each other. I would first send them a warning sound (high pitched sound) and then press the shock button (set at medium). It worked wonders!!! They immediately stopped fighting after the shock. I had to use the collars for a couple of weeks and mostly used the warning sound to train them. It's been over 6 months since I trained them and haven't had to use it since. This is worth every penny and the collars and remotes are easy to program and use. The collars are rechargeable and they also come with two different metal shockers; one has a pointed tip that penetrates thick fur to reach the skin while the other has a blunted tip for short-haired dogs. Easy to install either. OF COURSE, I made sure to set it at the lowest shock and then increased the shock as needed. I tested the shock collar on my arm before using it on my pets because you have to know what kind of pain you are inflicting on them, it's only fair! (OUCH, but not as bad as you think...#3 did hurt though but did not cause a blister or any skin damage.) Any questions, feel free to contact me. Peace!

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After reading all the positive reviews for this product, I was very excited to use it for my dog. I recieved the product in good condition. Used it a few times indoors and it worked great. Once we went to the lake (which is the reason I bought the collar) and the dog went in the water, it stopped working. This collar does not seem to be waterproof. The "waterproof" part is just a plastic shield that is held on by two small screws to the collar, covering the buttons. Which means that you have to remove the plastic shield each time you want to turn off/on the collar. This is inconvenient for most people. And it obviously does not keep all the water out. I had it tight before the dog went into the water because I felt that it might leak through, and it did. If you are planning on using this around water, then don't waste your time or money on this product. If you won't be by water then it will probably work fine. I wish I could have seen a picture of the whole collar before purchasing because the plastic shield would have been a dead give away that it probably isn't as waterproof as they advertise.

Some positives about this product:

1. Away from water it worked great

2. You can use it on up to 3 different dogs and program the collar for each dog.

3. It will fit any size dog from small to extra large. (I have a Newfoundland and it would probably fit a moose!!)

4. The remote automatically turns off to save battery life and turns on whenever you press a button.

5. Customer service is awesome. I explained my issue and they refunded my money (I had to pay shipping to return) with no questions asked and very apologetic.

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I have had this device for just over a month. The activation on the collar has worked on and off, I thought it was me but now after a month & 2 weeks, it completely will not work. Even after following recharging directions. So it makes me think money down the drain since 30 days moneybackguarantee has expired. But I will try with manufacturer to see if they will let me return? The device worked well when it worked but I was trusting it to continue to work so I could keep my puppy safe. A 30 moneybackguarantee is not enough time, beware.

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