THE ROYAL PET COMPANY THAT MAKES SPOTTY DOG HAS BEEN EXTREMELY RESPONSIVE AND PROVIDED EXCELLENT CUSTOMER SERVICE. THEY ARE EVEN CHANGING THE PACKAGING. For now if you receive an originally packaged and rolled product you can flatten in out with you hair dryer OR soak in hot water in the tub. It worked perfectly and I can't say enough about how well the Spotty Dog Training Place works.
I love my Spotty Dog Training Place that I originally purchased! Everything was well made and fit together perfectly. The plastic coiled turf layed flat and perfectly fit the intended tray. I could not of been more thrilled, until, I ordered a replacement mat.
These are packaged folded in half lengthwise and then rolled almost like a throw blanket you see rolled and packaged. They then put a cardboard belt around it and staple it to be sent to retailers.
Herein lays the problem. Because the replacement mat is made of plastic coils it has a shape memory. Upon taking my spotty dog replacement mat out of its packaging it was a crumpled stiff folded mess. It was holding and memorizing the shape it traveled in. I imagine it sat in cold warehouses etc and further memorized the rolled and folded shape.
I was pretty discouraged because I love the actual original Spotty Dog Training Place and how true the fit was of all the elements. I decided to take my replacement mat and put a piece of plywood over it and the set a rubbermaid container FILLED with BOOKS about the same size as the mat on top of it to flatten it out.
After 72 hours of constant pressure by weighted plywood it was more flat but not completely. The center line fold was still apparent and the edges curled and a few wrinkles remained. It would not fit nicely on the training place.
I called the manufacturer who has asked for photographs. Oh good. No offer to send me another one right out or refund any money. Just given a task of photographs, which I will do.
Best Solution: Finally I took my hair dryer on high and held it close to the mat and heat flattened for about 15 minutes. This did work. The fit is still not as true as the original mat that came with the training place but with continued work I am sure I will get it right.
So in short, this potty system is fabulous but the replacement mat leaves much to be desired in how the product actually arrives at your home or retailer.
I hope others find this solution of heat flattening their replacement mat helpful and do not have to throw out something they paid good money for.This puppy pad is coiled rubber rather than fake turf. They work well and our dogs like them better than the turf type that seems more soiled and harder to clean. Liquid runs through the coils into a pad placed underneath. Solids sit on top for easy pick up and disposal in the toilet. The dogs do not chew it. They are easy to rinse off and drip dry quickly. We have several on hand so some can be drying after washing.
Buy Spotty Training Place Replacement Grass Now
I was happy with the product itself in terms of size and pricing. However, I purchased it to replace some faux grass that we used to train our puppy. The texture is not very similar to grass and our 1 year old will not use iteven though we placed it in the same bottom container and in the exact same spot as the previous faux grass. The package boasted that it is sprayed with a product to attract dogs, but we haven't found that to be the case.Read Best Reviews of Spotty Training Place Replacement Grass Here
I got these for my mother-in-law. Her dogs actually use them (and won't use other brand pads), and they clean well.I placed these on top of puppy pads as My dogs are trained to puppy pads already, wanted to transition them over, I like the potty grass, easy to clean and helps with odors...

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